COVID-19 Practice Update - Reopening on Monday 1st June 2020

We are very pleased to announce that as of Monday 1st June 2020 we will be open again for ear wax removal, hearing tests and for existing Clients who have issues with their hearing.

We are not currently allowed to carry out routine appointments for existing Clients and will be contacting you to rearrange your appointment.

Please note that in order to keep you and ourselves as safe as possible we will be operating a locked door, appointment only service.

You will need to either telephone the Practice on 01692 661080 or email on enquiries@broadlandhearingcare.co.uk or submit an enquiry via the 'Contact Us' button on our website to book an appointment.

All payments by card only please.

By accepting your appointment, you have agreed to the best of your knowledge

You or anyone in your household does not have COVID-19.

You do not have a new, continuous cough.

You do not have a high temperature (37.8C or over)

You do not have a loss or change to your sense of smell or taste

No one in your household has a new continuous cough, a high temperature or a loss or a change to their sense of smell or taste.

You are not deemed a high risk patient by your GP or the government.

Should the situation change between now and your appointment, please call us to re- arrange, thank you.

Your Responsibilities –

  1. Arrive at the allotted and agreed appointment time. Please do not arrive any earlier or later than your appointment time as we are operating a locked door policy and will not have the facility for you to wait inside the clinic.

  2. On entering the premises, you will be required use hand sanitizer which will be provided to you. You will also be required to wear a surgical mask which again will be provided to you.

  3. If when within the clinic you need to cough or sneeze please warn the audiologist by raising your hand, or put your mouth into your sleeve or a tissue if a warning is not possible.

  4. Follow the instructions of the audiologist and please indicate if you do not understand anything.

  5. On leaving please remove your face mask and place in the relevant waste disposal and sanitize your hands again before exiting.

If you have any further questions, please do not hesitate to call us on 01692 661080

Coronavirus (Covid-19) Practice Update

We have decided that, due to the current circumstances, for the health and safety of both our Clients and Staff to close the Practice until the end of June 2020. We will review the decision at that stage.

Any Clients who have urgent needs please either use the 'Contact Us' tab on the website, or email us on enquiries@broadlandhearingcare.co.uk, or leave a message on 01692 661080. We will regularly check our answer phone and call you back.

Thank you for your understanding in these difficult times.

Coronavirus (Covid-19) Practice Update

As Healthcare Professionals we at Broadland Hearing Care want to continue to provide a service for as long as is practicable.

We have always sanitised the Consulting Room between Patients with alchohol based Clinic sanitising products. Handwashing facilities are available to Patients too.

PLEASE NOTE - Any Patients displaying any symptoms of the Covid-19 infection are politely requested NOT to request an appointment. You should heed Government advice to self isolate and contact the NHS 111 service online. Any Patients displaying any of the symptoms will be asked to leave the Clinic.

In order to minimise risks to both our Patients and Staff we will have to change the way we operate whilst we are in the midst of this international crisis.

To this end we will no longer have a walk in service availaibe.

In order to enter the Clinic we ask that you either telephone for an appointment, on 01692 661080, or submit and equiry via our website using the ‘Contact Us’ tab and we will call you back within Practice operating hours.

We also ask that Clients with an appointment to please not arrive early, but be on time please. We are aiming for one Client in at a time and have no Clients waiting in reception for their appointment.

Thank you for your understanding at this time.

Christmas and New Year 2019/2020 Opening Hours

Our opening and closing dates for the Festive Season:



Monday 23rd December 2019 9:00 am to 5:00 pm

Tuesday 24th December 2019 CLOSED

Wednesday 25th December 2019 CLOSED

Thursday 26th December 2019 CLOSED

Friday 27th December 2019 CLOSED

Saturday 28th December 2019 CLOSED

Monday 30th December 2019 CLOSED

Tuesday 31st December 2019 CLOSED

Wednesday 1st January 2020 CLOSED

Thursday 2nd January 2020 9:00 am to 5:00 pm

Friday 3rd January 2020 9:00 am to 5:00 pm


We wish all our Clients a peaceful Christmas and a very Happy New Year.

Open Again

We re-opened for Clients yesterday afternoon, Thursday 7th November.

Still awaiting ceiling tiles in the reception area, along with a lighting unit and one wall which is water stained to be redecorated but we can work around that.

A big thank you to all the Clients, who we had to re-schedule this week, who were very understanding and supportive.

Also a big thank you to the Building Managers and their contractors who were so quick to respond.